Elora Fine Jewelry currently has one showroom located in Shanghai and one office located in Hongkong. However, we frequently work with clients remotely while continuing to deliver the same best-in-class experience that we provide in person.

Yes, we frequently work with clients remotely and are equipped to provide the same level of service both virtually and in person, beginning with an email, a phone call, or text message conversation depending on your preference. For more information on our process, please visit the "Custom" page.

For ready to ship pieces, please allow 1-2 business days for processing. For made to order pieces, please allow 3-4 weeks for processing, and production times vary for our custom uniques. Once you have decided on your style, your personal sales associate will provide you with an accurate timeline. If you are in need of a rush order, we will work to accommodate your request.

No, we are unable to do trade-in for pre-owned engagement rings, as we only sell Elora brand rings from our own collection. 

Yes. While many other jewelers will not work with your diamond, our focus on customized settings means we can create settings for any size and shape center stone. After confirming the setting and price, you can send the diamond to our Hong Kong office by secure shipping. However, we do encourage you to consult with us before you make your center stone purchase, as we carry a large inventory of certified diamonds in all shapes, sizes, and qualities at very competitive prices. 

No, we do not reuse the metal and diamonds from previous settings.

Platinum and white gold are both precious metals. Platinum is naturally white and will always maintain its color, while white gold is a mix of different alloys and will eventually show a slight yellow tint over time, although it can always be re-plated. Platinum is a denser metal which gives it a weightier feel and contributes to it being more expensive than gold.

Aesthetically, platinum will have a duller appearance, while white gold will appear brighter. However, The hardness of platinum is slightly softer than 18k white gold, which is not suitable for complex settings and is more prone to wear and deformation. If you tend to be more active with your rings, white gold would be a better selection for you.

Yes, our custom designs can be made with any metal combination you’d like.

Our pave diamonds are generally F-G color/VS clarity, but depending on the center stone, they may be adjusted.

Yes, we are happy to add engraving to the inside of the band to make your piece extra special.

Yes. Every main diamond is accompanied by a certificate from a third-party grading institute, like IGI and GIA.

Diamond verifications are provided by independent appraisers. You may take your ring and its certificate to one or any jewelry stores offering appraisal services, read your diamond’s laser inscription under a microscope to ensure it matches with the certificate.  

Our magical pieces are the perfect gift for that special person in your life. Great choice! All our jewelry is shipped in a beautiful jewelry box and without an invoice. We also offer beautiful gift bags ang gift ribbons to add a touch of glam to your thoughtful present. No need to buy gift packaging elsewhere - just add to your basket, pop the jewelry in when it arrives, and give that perfect gift!

We accept all major credit cards, bank wire transfers, money orders, and PayPal. We may also accept additional payment methods depending on which country you are shopping from. Please allow up to 10 business days for any non-credit card payment method to clear. Once payment has cleared, you will receive a receipt which will contain all pertinent financial, diamond and ring information.

We accept all major credit cards in store, or online via a secured credit card authorization. We keep the details of your credit card secure and no additional charges will be applied to the credit card without your full approval. There is a 3%~4% processing fee that is charged by our processing company when using any type of card.

We provide you with our full account details upon request and transfers usually take between 1 to 5 business days to process.

Yes, we're proud to offer flexible 12 month special financing. Ask for details.

A 50% deposit is required to secure a diamond from our inventory. The remaining balance is due upon ring completion. Delivery will be arranged after the balance has been paid. We require the full cost of the ring to be paid within 60 days of the original deposit.