Privacy Policy
At Elora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.eloralab.com. By using the site, you consent to this Privacy Policy. Please read it carefully, and if you do not agree with its terms, please refrain from accessing the site.
1. Information We Collect
We collect various types of information to enhance your experience on our site:
• Personal Data: This includes identifiable information such as your name, shipping address, email address, telephone number, and demographic details (age, gender, hometown, and interests), which you voluntarily provide when you register or engage in activities on our site.
• Derivative Data: This includes information automatically collected by our servers when you access the site, such as your IP address, browser type, operating system, access times, and the pages you visit before and after accessing our site.
• Financial Data: This includes your payment details, such as credit card numbers and expiration dates, when you make a purchase. We store limited financial information; most of it is handled by our payment processor. You are encouraged to review their privacy policy for further details.
• Cookies and Tracking Technologies: We use cookies, web beacons, and other similar technologies to enhance your browsing experience. Cookies are small data files placed on your device to track browsing behavior. You can manage or disable cookies through your browser settings.
2. How We Use Your Personal Information
The information we collect is used to improve your experience on our site and to carry out various essential functions, including:
· Creating and managing your account.
· Processing your transactions, including purchases, orders, and returns.
· Sending you account or order-related emails.
· Fulfilling and managing purchases, orders, and payments.
· Creating a personalized profile to enhance future visits.
· Improving site efficiency and functionality.
· Analyzing usage and trends to enhance your experience.
· Informing you of updates or new products and services.
· Preventing fraudulent transactions and protecting against criminal activity.
3. Sharing Your Personal Information
We may share your personal information with third parties to help us use your information as described above. For example, we use Shopify to power our online store—more details about how Shopify uses your personal information can be found here(https://www.shopify.com/legal/privacy). Additionally, we use Google Analytics to help us understand how customers interact with our site—more information about Google’s use of your data can be found here(https://www.google.com/intl/en/policies/privacy/), and you can opt out of Google Analytics here(https://tools.google.com/dlpage/gaoptout).
We may also share your personal information to comply with applicable laws and regulations, respond to legal requests (such as subpoenas or search warrants), or protect our rights.
4. Behavioral Advertising
We use your personal information to provide targeted advertisements or marketing communications that we believe may be of interest to you. You can opt-out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
5. Do Not Track
Please note that we do not alter our site’s data collection and use practices when we see a "Do Not Track" signal from your browser.
6. Data Retention
We retain your order information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless and until you ask us to delete this information.
7. International Transfers
Information collected on this website may be stored and processed in countries outside of your location. By using our website, you consent to this transfer of your information.
8. Security of Your Information
We implement reasonable administrative, technical, and physical security measures to protect your personal data. However, no security measures are completely impenetrable, and we cannot guarantee against any interception or misuse of your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be communicated by updating the "Last Updated" date on this page. We encourage you to periodically review this Privacy Policy for updates.
11. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at customer@eloralab.com.
Last Updated: March 10, 2025