Return & Exchanges Policy

Ready-To-Ship Items:

Ready-to-ship items with original tags showing no wear or tear can be returned within 15 days for a refund, or exchanged within 30 days of purchase, subject to a handling fee of $100 per order. Customers need to cover the shipping costs back to Elora's office in Hong Kong.

Non-Returnable Items:

Any altered items, custom made items, special orders are not eligible for return or exchange.

Lifetime Warranty:

Elora offers a lifetime warranty for all products. For special requests or issues, please contact us at customer@eloralab.com.