Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a direct link to the courier’s website. This allows you to follow the progress of your shipment in real time with the latest updates from our delivery partners.

Where is my order?

👉 Click Here & Login

I Want to Return My Order

We accept returns on eligible Ready-to-Ship items within 15 days of delivery, provided the item is unworn, in its original condition, and returned with all original packaging and certificates.

To be eligible for return, Ready-to-Ship items must also:

• Not have been resized
• Not have been engraved
• Not have been otherwise customized or altered

Please note that all approved returns are subject to a 15% restocking fee.

Made-to-order, custom-made, personalized, engraved, resized, and customized items are final sale and cannot be returned.

To request a return, please contact our Customer Care team before sending your item back. Once your return is approved, we'll provide detailed return instructions.

Customers are responsible for return shipping costs unless the return is due to a verified manufacturing defect or an error on our part.

How to return

• Email customer@eloralab.com with your order number, item details, and reason for return.
• We will confirm eligibility and provide our return address.
• Ship the item within the allowed period.
• Once received and inspected, we will process your refund or exchange promptly.

👉 See our Return & Exchange Policy for full terms.

I Want to Cancel My Order

You may request to cancel your order before it ships or enters production. Cancellation eligibility and any applicable fees depend on the type and stage of your order.

Ready-to-Ship Items

Ready-to-Ship orders may be cancelled free of charge before they have been shipped.

Made-to-Order & Custom Items

• Before the CAD design is issued: Free cancellation.
• After the CAD design has been issued but before it has been approved: A 15% cancellation fee will apply.
• After the CAD design has been approved and production has begun: A 30% cancellation fee will apply to cover materials, labor, and production costs already incurred.

Once your order has been completed or shipped, it is subject to our Returns & Exchanges Policy. Made-to-order, custom-made, personalized, engraved, resized, and customized items are not eligible for return after delivery.

If you need to cancel your order, please contact our Customer Care team as soon as possible. We'll review your order status and advise you of the available options.

⚠️ Due to fast processing, cancellation requests must be made as soon as possible via customer@eloralab.com.

👉 See our Return & Exchange Policy for full terms.

Standard Delivery

Delivery times vary depending on whether your item is Ready-to-Ship or Made-to-Order.

Ready-to-Ship Items

• Ships within 1–2 business days
• All international orders ship via DHL Express, typically arriving in 2–7 business days

Made-to-Order Items

• Production time: 7–28 business days
• Once your jewelry is completed, we'll carry out a final quality inspection and send you photos and videos for approval before shipping
• All international orders ship via DHL Express, typically arriving in 2–7 business days

Once your order has been shipped, you'll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.

👉 For more details, see our Shipping Policy.

Packaging & Gift Options

Every Elora piece arrives beautifully presented in:

• A velvet jewelry case
• A matching velvet travel pouch
• A signature gift box

We also offer gift bags and ribbons to complete the presentation—perfect for gifting without extra preparation.

Complimentary Engraving

Personalize your jewelry with a message, initials, or a special date at no additional cost. Please allow 2–3 extra business days for engraved items.

Payment Options

We offer a variety of secure payment methods to make your shopping experience simple and convenient.

You can pay using:

• Credit or debit cards (Visa, Mastercard, American Express, Discover and other major card providers)
• PayPal

For customers who prefer to pay over time, we also offer flexible installment payment options through Klarna, Afterpay, Affirm, and PayPal Pay Later. Please see the Financing Options section below for more details.

All transactions are securely processed using encrypted payment systems to help protect your personal and payment information.

Financing Options

To make your purchase more flexible, we offer several trusted installment payment options at checkout.

Available providers include:

• Klarna
• Afterpay
• Affirm
• PayPal Pay Later

Available payment methods may vary depending on your country, billing address, device, and eligibility.

Financing approval, repayment terms, interest rates (if applicable), and payment schedules are determined solely by the selected payment provider.

For more information about our payment methods and installment plans, please visit our Payment & Financing page.

Gift Cards & Vouchers

Gift cards are available upon request.

To purchase, please contact us via email at customer@eloralab.com, WhatsApp, or simply note your request when placing an order.

At Elora, we're committed to caring for your jewelry long after your purchase.

Every piece is backed by our One-Year Limited Manufacturing Warranty, covering verified manufacturing defects under normal wear. If a covered defect is confirmed during the warranty period, we'll repair the item, replace the defective component, or provide another appropriate solution at our discretion.

Beyond the warranty period, we continue to support your jewelry through our Lifetime Jewelry Care Services, helping preserve its beauty and wearability for years to come.

Complimentary Lifetime Service

• Professional jewelry cleaning

Care Services Available

The following services are available for a service fee, subject to inspection:

• Ring resizing
• Prong repair or reinforcement
• Stone replacement or resetting
• Professional polishing
• Rhodium plating
• Clasp or chain repairs
• Other jewelry maintenance and repair services

If your jewelry requires inspection, warranty service, or repair, please contact our Customer Care team. We'll be happy to assess your piece and recommend the most appropriate solution.

To learn more about our warranty coverage, jewelry care services, and FAQs, please visit our Warranty & Lifetime Jewelry Care page.

How it works:

1. Email customer@eloralab.com with details and clear photos of your piece.
2. Our consultants will review your request and confirm if the repair is possible.
3. If suitable, we’ll provide the address.

Repairs are quoted after assessment. Customers are responsible for round-trip shipping, and we strongly recommend insured, trackable courier services.

Engraving

Make your jewellery extra special with our complimentary engraving service (available on most rings and selected items).

• Share your engraving text with our customer service team after placing your order, or simply include it in the order notes at checkout.
• Please allow 2–3 additional business days for engraved items.